Frequently Asked Questions

Premiums paid are non-refundable and non-exchangeable with cash or other products.

The sum to be insured should be based on the market value of your car. Market Value represents the value of your car with an allowance for wear and tear and/or depreciation.

*Market Value:
Refers to the amount based on the estimation by the insurance company of what your car is worth in the open market. In the event that anything happens to your car, you can only claim as much as the current market value/worth of your car model at that point of time. Generally, Market Value coverage premium tends to be lower.

*Agreed Value:
Refers to the price you and the insurance company have agreed on the value of your car. This value will be reviewed every time you renew your insurance. Like market value, agreed value will reduce each year as your car gets older. Generally, Agreed Value coverage premium tends to be higher.

1. Send your car to panel workshops / car manufacturer service centre.
2. Lodge a police report within 24 hours.
3. Notify us of the accident immediately – Complete a claim form and submit to Carly with documents requested.
4. Carly will update you on the claim status.

*If your vehicle is involved in a minor accident whereby you may not want to make a claim on your own policy but the accident involves third party property damage or third party bodily injury, please call your selected insurance company to make the notification.

This policy provides insurance against damage to your own vehicle and/or your liabilities to other parties such as injury or death and damage to other parties’ property because of a motor accident.

Third-party insurance insures you against any injuries or deaths caused to another person, as well as loss or damage to a third party property caused by your vehicle. This policy provides the minimum level of protection to you in the event of an accident.

Excess:
Most policies include an excess, which is the amount to be paid by the policyholder in the event of a claim. (For example, when excess of the policy is RM100, in the event of claim for RM500, you shall pay the first RM100 while claiming RM400 from the insurer)

Loading:
Loading is an additional amount that is imposed on the basic insurance premium. This amount is added to provide cover for a ‘risky’ individual. Basically, loading covers the losses that arise from insuring an individual or vehicle which is more prone to a form of risk and losses. Factors that may impose loading are age of vehicle, driving experience, adverse claims experience.

NCD:
No Claim Discount – Refers to a type of motor insurance discount given to you when you did not make any claim in the past 12 months and for not having any claim by a third party made against your car insurance policy.

NCB:
No Claim Bonus – Refers to the same meaning as NCD, different insurer uses either of the terms. However, some insurance principals such as Takaful Malaysia, offer both NCD and NCB to policyholders.

Motor insurance policy mainly does not cover losses such as:

• Policyholder’s death or bodily injury due to a motor accident;
• Policyholder’s liability against claims from passengers in your vehicle; and
• Loss, damage or liability arising from an act of nature i.e. flood, storm or landslide.

(*Note: These are just part of the exclusions, please refer to policy contract for the full list of exclusions under your policy.)

Feel free to call us at our number below or send an email to our support staff.